Last updated: June 13, 2026. These terms govern your access to and use of CommunityOS. By creating an account or using the platform, you agree to these terms. If you do not agree, do not use the service.
The CommunityOS platform is operated by Levee Investments LLC d/b/a CommunityOS, an Ohio limited liability company (“CommunityOS,” “we,” “us,” or “our”). These Terms of Service (“Terms”) form a binding agreement between you (the “Customer,” “you,” or “your”) and CommunityOS.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “Customer” or “you” refers to that entity.
CommunityOS is a community intelligence platform. The service scans publicly available X (Twitter) follower data, scores accounts against a deterministic four-archetype model (Champion, Amplifier, Builder, Early Adopter), filters bots and inauthentic accounts, surfaces an operator action queue, supports reviewed activation outreach, and produces monthly verified-action ROI reports.
We provide the service on a subscription basis through web and API surfaces. The exact features, scan cadences, and workspace limits depend on your subscription tier. We may change product features over time. We will not materially reduce features in your active subscription tier without notice.
To use most features of the service, you must register for an account. You must be at least 18 years old, provide accurate registration information, and keep your credentials secure. You are responsible for all activity on your account.
You must promptly notify us at security@communityos.so if you believe your credentials have been compromised. We are not liable for any loss caused by unauthorized account access that you did not promptly report.
One person or legal entity may not maintain multiple free or pilot accounts. We may suspend or terminate duplicate accounts.
The service is offered in four tiers — Starter, Pilot, Agency, and Enterprise — at the prices listed on our pricing page. Subscriptions are billed monthly in advance unless an annual term is agreed in writing (annual terms carry a 17% discount).
If you are accepted into the pre-launch design partner program, the first sixty (60) days are provided at no charge under a separate Pilot Agreement. After sixty days, the subscription converts automatically to the agreed tier unless you cancel in writing before the conversion date.
You may cancel a monthly subscription at any time through the account dashboard or by emailing billing@communityos.so. Cancellation takes effect at the end of the current billing cycle. Annual subscriptions are non-refundable for the unused portion of the term, except where required by law.
If a payment fails, we will attempt re-collection over seven days. If payment is not received within fourteen days of the original billing date, we may suspend access to the service. We will not delete your data during suspension; access is restored on payment.
Listed prices do not include applicable taxes. You are responsible for any sales tax, VAT, or similar taxes assessed on your subscription, except taxes based on our income.
You agree not to use the service to:
We may suspend or terminate accounts that violate these rules. For serious violations we may terminate immediately and without prior notice.
You own your customer data. “Customer Data” means any data you upload, configure, or generate inside your workspace, including audience scans, archetype scores, mission templates, proof submissions, and reports.
You grant CommunityOS a worldwide, non-exclusive, royalty-free license to host, process, and display your Customer Data solely to provide the service to you. We do not sell your Customer Data, do not share it across workspaces, and do not use it to train the scoring engine without your separate written consent.
We may produce aggregated, fully de-identified statistics about platform usage (for example, average Bot-Kill filtering rates across all workspaces) and use them to improve the service and in our marketing. Aggregated insights cannot be used to identify any individual workspace or scanned account.
The platform scans publicly available X account data. We process this data on the legitimate-interest basis described in our Privacy Policy. Scanned individuals retain the right to opt out by emailing optout@communityos.so.
You may export your Customer Data at any time through the workspace settings or by emailing support@communityos.so. We provide exports in CSV and JSON. On termination, we retain your data for thirty days to allow export, then permanently delete it.
CommunityOS owns all right, title, and interest in the platform, including the scoring engine, the Bot-Kill filter, the archetype model, the user interface, and all software, documentation, designs, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the service during your subscription term.
The trademarks “CommunityOS,” “Bot-Kill,” “Proof Review,” “Act Now,” and the bar-chart logo are owned by CommunityOS. You may not use them without our prior written permission, except for ordinary fair-use reference to the service.
If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate that feedback into the service without obligation.
The service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.
We do not warrant that the service will be error-free, that all bots will be detected, that scoring will identify every relevant person in your audience, or that activated outreach will produce any specific business outcome. The scoring engine produces deterministic results for a given input, but the input itself (public X data) is outside our control and can change between scans.
We do not provide legal, financial, marketing, or compliance advice. You are responsible for ensuring your use of the platform complies with applicable laws in your jurisdiction, including marketing, data-protection, and consumer-protection laws.
To the maximum extent permitted by law, in no event will CommunityOS, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising from or related to the service, even if advised of the possibility of such damages.
Our aggregate liability under or related to these Terms is limited to the greater of (a) the amount you paid us for the service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless CommunityOS and its officers, directors, employees, and agents from any claim, demand, loss, or damage (including reasonable legal fees) arising from (a) your use of the service in violation of these Terms or applicable law, (b) Customer Data you submit, or (c) your infringement of any third-party right.
We will defend you against any third-party claim alleging that the service, when used in accordance with these Terms, infringes that third party’s intellectual property rights, and we will pay any damages awarded against you in connection with such a claim. This obligation does not apply to claims arising from modifications you make to the service or your use of the service in combination with materials not provided by us.
These Terms remain in effect for as long as you have an active CommunityOS account. Either party may terminate as follows:
Design partners who sign during the pre-launch window (before August 4, 2026) receive a grandfathered pricing tier that does not increase for the first twenty-four (24) months of the subscription, even if list pricing rises during that period. This commitment survives general changes to these Terms.
On termination, your access to the service ends. We will retain your Customer Data for thirty (30) days to allow export, then permanently delete it (except where retention is required by law). Sections that by their nature should survive termination — including IP ownership, disclaimers, liability caps, indemnification, and governing law — will continue to apply.
We may update these Terms over time. We will post the updated version at /terms and update the “Last updated” date at the top. For material changes, we will give at least thirty (30) days’ notice by email to the account contact, posting to the platform, or both.
Continued use of the service after the effective date of a change constitutes acceptance. If you do not accept a change, you may cancel your subscription before the effective date and receive a prorated refund for any prepaid portion of the term.
These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms will be brought exclusively in the state or federal courts located in Ohio, and the parties consent to the personal jurisdiction of those courts.
If you are based in the European Economic Area, the United Kingdom, or Switzerland, nothing in this section overrides any mandatory consumer-protection rights you have under the law of your country of residence.
You agree to resolve any dispute with us on an individual basis. You waive any right to participate in a class action or representative proceeding against us, except where prohibited by law.
For questions about these Terms:
For postal correspondence, contact us through the email addresses above and we will provide the current mailing address.